FAQs
How do I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number and a link to the carrier’s tracking page. You can also view order status in your account under “Orders.”
Do you ship internationally?
We ship to selected international destinations. International shipping fees, duties, taxes, and delivery times vary by country. Contact us for more details.
How can I contact customer support?
You can reach us via email at contact@crunnk.com, phone at +91 74983 94160 during business hours. Provide your order number for faster assistance.
Do you offer gift cards or gift wrapping?
Gift Cards & Gift wrapping is available for an additional fee. Kindly contact us with your order number in case of Gift wrapping is required.
What is your shipping policy and how long does delivery take?
Delivery times depend on your location and chosen shipping method. Standard shipping typically takes 7–8 business days, while expedited options are faster.
Can I change or cancel my order after it’s placed?
We can usually modify or cancel orders only before they enter the shipping process. Contact customer support as soon as possible with your order number — we’ll do our best to help.
What is your return and exchange policy?
We accept returns within 7 days of delivery for unused items in original condition and packaging. Exchanges are processed similarly.
Is my personal and payment information secure?
Yes. We use industry-standard encryption to protect your data and partner with trusted payment processors. We never store full payment details on our servers. For more, see our Privacy Policy page.
What should I do if my order arrives damaged or incorrect?
Inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact customer support immediately with photos, your order number, and a description of the issue.